A Guide to Mercedes-Benz Training

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Everything we do at MB Autoworks is done with purpose. Formerly Distinctive Autoworks, MB Autoworks is recognized by the international Mercedes-Benz brand for reflecting the exceptional quality that the brand is known for. From the customer experience delivered by our front-end staff, to the craftsmanship delivered by service technicians, we thoroughly train our team to create an outstanding encounter. Continue reading to learn how our staff is trained, and how it benefits you.


Every time we interact with a customer, it is an opportunity to further build the Mercedes-Benz brand. As agents of the brand, we train our staff in every aspect of service. From top-level execution of the collision repair program, down to the dress of our front-line workers, we strive to provide a consistently excellent experience for our clients.

You'll notice a friendly greeting within moments of stepping through the door, and helpful service staff to address your concerns. You'll also notice that as a Mercedes-Benz owner, your vehicle repairs are prioritized. If you experience a wait, you will be directed to a comfortable customer lounge, fit with reading materials. What you won't notice is that, behind the scenes, our staff is working hard to offer a stress-free experience.

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Just as our customer service team is trained to deliver an excellent experience, our technical team is trained to deliver exceptional craftsmanship. Every technician is trained through the Mercedes-Benz Academy, which teaches mastery of the specific tools and processes for repairing the body panels and chassis of Mercedes-Benz vehicles. MB Autoworks technicians also learn an acute familiarity with the build and components of each model, and only ever uses genuine Mercedes-Benz parts..

Every repair performed at MB Autoworks is guaranteed to meet the original manufactured standards of a Mercedes-Benz vehicle. This guarantee extends to every component and accessory we use during the process, which are all produced by Mercedes-Benz.

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Proprietary Technology

Mercedes-Benz cars, SUVs, and vans offer high-performance, and have exacting tolerances for error. Our repair technicians receive training far beyond that of a standard technician to ensure that every Mercedes-Benz vehicle leaves MB Autoworks in the best condition possible.

MB Autoworks technicians are acutely familiar with the XENTRY vehicle diagnosis systems, which is unique to the Mercedes-Benz brand. Only Mercedes-Benz auto body shops can access and navigate the XENTRY vehicle diagnosis systems, where as our technicians are proficient at using XENTRY vehicle diagnosis systems to diagnose vehicle performance and condition. If you value safety and performance, choose to repair your damaged Mercedes-Benz at MB Autoworks, where service is catered to your vehicle.

By training our staff in every point of service, we are able to completely stand behind the work that we do. As a testament to our craftsmanship, we proudly share all of . You can also view the services we offer here, or speak to a representative directly to learn more about MB Autoworks.

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